Onsite Machine Tool Repair Services
KRC’s Field Service Engineers will travel the globe to install, repair, and move your machinery. Our extensive experience with many different brands of machine tools ensures that we can tackle your complex problems with ease. KRC directly services end users and represents some of the best OEM machine tool companies here in the United States. OEM’s like Mazak and Flow Waterjet trust KRC to represent them for field service, machine tool repair, and equipment installations. Whether you need a one-time onsite machine tool repair or an ongoing field service engineer relationship, KRC responds nationwide.
Machine Tool Onsite Services
With a broad range of manufacturer affiliations, we often find that we specialize in your particular machine. KRC makes it simple; let us be your one stop shop for all of your machine tool service needs, no matter what the make and model. Our CNC field service engineers carry the diagnostic tools and OEM-level training needed to solve alignment, control, and mechanical issues on the first visit.
KRC service engineers go the extra mile during the service call. Before leaving your facility, we do a complete machine inspection, taking just a few minutes to educate ourselves about your equipment. We have a What else can we do for you? mentality when we are finished fixing your machine. After you sign off on the repair, our service engineer will review any additional recommendations discovered while servicing your equipment. If you would like us to address it, we’ll start immediately on getting your machine back to good working order and keep it that way long after we’ve left your facility.
Types of Onsite Field Service Calls
Machine Tool Alignment
Proper machine tool alignment keeps your equipment cutting to spec and prevents premature wear on ways, spindles, and tooling. Our field service engineers use laser and precision alignment methods to identify deviations and correct them onsite — the same alignment work referenced above, broken out here so you know exactly what to expect from a machine tool alignment service call.
CNC Controls Troubleshooting
When a CNC control throws an alarm or stops responding, downtime adds up fast. KRC's field service engineers troubleshoot control-level issues across Fanuc, Siemens, Heidenhain, Mazatrol, Fagor, and other major control types, diagnosing the root cause instead of just clearing the alarm — so the same problem doesn't come back next shift.
Onsite Preventive Maintenance
A scheduled preventive maintenance visit catches wear items — lubrication, alignment drift, coolant systems, electrical connections — before they turn into an unplanned breakdown. Field service preventive maintenance calls can be scheduled as a one-time visit or as part of an ongoing maintenance contract.
Frequently Asked Questions
Scheduling typically requires only basic account details — company name, contact info, and a description of the machine issue. Most service calls can be arranged the same day by phone, and KRC accepts major credit cards, so no purchase order is required to get a field service engineer started.
A CNC field service engineer travels onsite to install, repair, align, and troubleshoot machine tools and their controls. This includes diagnosing CNC control faults, performing machine tool alignment, and completing preventive maintenance — eliminating the need to ship equipment offsite or coordinate multiple OEM vendors for repairs.
Yes, in most cases. Onsite machine tool repair avoids the shipping time, disassembly, and reinstallation required to send equipment offsite. A field service engineer diagnoses and repairs the machine tool in place, minimizing production downtime — often completing the job in a single visit.
How do I schedule KRC for onsite machine tool service?
Contact our Service Team by calling us at 1-888-4-KRC-MTS. If you are looking for general information on KRC, a repair quote, or if you have specific questions please contact Kellen Ashworth directly at 859-512-1635 or at kgashworth@krcmts.com. We just need a little bit of information to get you set up in our system, and we’ll have a field service engineer on the way to you. We even accept Master Card and Visa for your convenience. At KRC, our goal is to provide you with solutions for all your machine tool service needs.
Contact Us
Many clients rely upon KRC Machine Tool Solutions because we overcome difficult challenges with sound, simple results. We’ll meet your timeline and surpass your objectives. Contact us for more information about our specialty machine solutions.
